Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our APAC warehouses by ePacket or EMS, and from our US warehouses (for US destinations only) through USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services that currently operate in over 200 countries worldwide. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.

CUSTOMS FEES

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you that may get customs fees when they arrive at your country.

SHIPPING TIME

Shipping time varies by location. These are estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

Max delivery time: 45 business days.

*Does not include our 2-5 days processing time.

TRACKING INFORMATION

Once your order ships, you will receive an email that contains the tracking information. If you do not receive the tracking information email within 5 days, please contact our customer support team.

For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information under the tracking number search result, please contact our customer support team.

Due to logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.