Frequently Asked Questions

How to search products?

You can search for products by entering either the product name or keyword into the Search Bar at the top of any page.  Please try to enter a general descriptive word.  Take note that the more keywords you use at the same time, the less number of products you get in the results page.  When you find a product you are interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and the product weight/volume. Different shipping companies have different rates, so it is best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence at our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.